The cookie collector shows an error after pressing start.

Problem

The cookie collector shows an error while starting.

Cookie collector error

Solution

Steps

Close Incogniton
Install Java 8 JRE from: https://www.java.com/en/download/ie_manual.jsp
Restart your device
Try to run the cookie collector again.

If it still doesn’t work:

Please zip the logs from:
C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\logs (windows)
/USERNAME/Library/Application Support/Incogniton/logs (mac)
Send those to [email protected] with a description of the issue and screenshot of the error.

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