Error: Java null pointer exception

The null pointer exception is caused by antivirus software blocking the incogniton browser.

If you want to fix this error you need to close Incogniton.

Go to the folder below and delete the files which are saved in this folder:


After that you need to stop your antivirus for a moment

Start Incogniton and let it download the browser

Start the anti virus and make an exception for the browser directory


Please restart again Incogniton and you now should be able to use Incogniton.

If this doesn’t work please follow the instructions here to download the browser manually:

The browser doesn’t launch when pressing “Start”/The browser won’t download/ Null pointer exception

If it’s still not working please do not hesitate to contact our support department to help you further.

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