The browser doesn’t launch when pressing “Start”/The browser won’t download/ Null pointer exception

When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile.
Downloading the browser might take a while and the speed will depend on your internet connection.

If the browser will still not launch and the “Update browser” window is closed, you can go through the following steps:

If you have problems finding the directory try this button:

New browser, core version 99

Instructions for the newest MAC browser.

  • Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonMacBrowser

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Instructions for the Windows 64 bit browser

  • Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonWindows64Browser

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser99win

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Instructions for the Windows 32 bit browser

  • Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonWindows32Browser

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser99win

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Try to start a profile again.

Old browser, core version 93

Instructions for the newest MAC browser.

 

  • Download the browser manually from the below link:

https://incogniton.com/93IncognitonMacBrowser64

 

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Instructions for the Windows 64 bit browser

 

  • Download the browser manually from the below link:

https://incogniton.com/93IncognitonWindowsBrowser64

 

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win

 

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Instructions for the Windows 32 bit browser

 

  • Download the browser manually from the below link:

https://incogniton.com/93IncognitonWindowsBrowser32

 

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win

 

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Try to start a profile again.

Old browser, core version 89

Instructions for the MAC browser.

  • Download the browser manually from the below link:

https://incogniton.com/IncognitonMacBrowser64

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Instructions for the Windows 64 bit browser

  • Download the browser manually from the below link:

https://incogniton.com/IncognitonWindowsBrowser64

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Instructions for the Windows 32 bit browser

  • Download the browser manually from the below link:

https://incogniton.com/IncognitonWindowsBrowser32

  • Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win

  • Unzip the downloaded folder in the above folder.
  • Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Try to start a profile again.

 

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