The browser doesn’t launch when pressing “Start”/The browser won’t download/ Null pointer exception

Option 1, Force browser install

With the force browser install button on the Incogniton home page you can force Incogniton to (re)install a browser version.

Option 2, Manual browser install

When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile.
Downloading the browser might take a while and the speed will depend on your internet connection.

If the browser will still not launch and the “Update browser” window is closed, you can go through the following steps:

Video:

Video for mac:

If you have problems finding the directory try this button:

New browser, core version 131

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/131IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/131/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/131IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\131\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/131IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\131\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Try to start a profile again.

Old browser, core version 129

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/129IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/129/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/129IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\129\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/129IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\129\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Try to start a profile again.

Old browser, core version 125

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/125IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/125/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/125IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/125IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Try to start a profile again.

Old browser, core version 121

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/121IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/121/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/121IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/121IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.

Try to start a profile again.

Old browser, core version 117

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/117IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/117/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/117IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/117IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.

Try to start a profile again.

Old browser, core version 110

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/110IncognitonMacBrowser

Go to folder: (if the folder doesn’t exist you need to create it yourself)
/USERNAME/Library/Application Support/Incogniton/browser/110/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/110IncognitonWindows64Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/110IncognitonWindows32Browser

Go to folder:(if the folder doesn’t exist you need to create it yourself)

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.

Try to start a profile again.

Old browser, core version 107

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/107IncognitonMacBrowser

Go to folder:
/USERNAME/Library/Application Support/Incogniton/browser/107/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/107IncognitonWindows64Browser

Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/107IncognitonWindows32Browser

Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.

Try to start a profile again.

Old browser, core version 104

Instructions for the newest MAC browser.

Download the browser manually from the below link:

https://www.incogniton.com/104IncognitonMacBrowser

Go to folder:
/USERNAME/Library/Application Support/Incogniton/browser/104/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.

Instructions for the Windows 64 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/104IncognitonWindows64Browser

Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.

Instructions for the Windows 32 bit browser

Download the browser manually from the below link:

https://www.incogniton.com/104IncognitonWindows32Browser

Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win

Unzip the downloaded folder in the above folder.
Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.

Try to start a profile again.

Old browser, core version 99

Instructions for the newest MAC browser.

• Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonMacBrowser

• Go to folder:
  /USERNAME/Library/Application Support/Incogniton/browser/99/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Instructions for the Windows 64 bit browser

• Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonWindows64Browser

• Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Instructions for the Windows 32 bit browser

• Download the browser manually from the below link:

https://www.incogniton.com/99IncognitonWindows32Browser

• Go to folder:

C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.

Try to start a profile again.

Old browser, core version 93

Instructions for the newest MAC browser.

• Download the browser manually from the below link:

https://incogniton.com/93IncognitonMacBrowser64

• Go to folder:
  /USERNAME/Library/Application Support/Incogniton/browser/93/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Instructions for the Windows 64 bit browser

• Download the browser manually from the below link:

https://incogniton.com/93IncognitonWindowsBrowser64

• Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Instructions for the Windows 32 bit browser

• Download the browser manually from the below link:

https://incogniton.com/93IncognitonWindowsBrowser32

• Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.

Try to start a profile again.

Old browser, core version 89

Instructions for the MAC browser.

• Download the browser manually from the below link:

https://incogniton.com/IncognitonMacBrowser64

• Go to folder:
  /USERNAME/Library/Application Support/Incogniton/browser/89/mac (If you can’t find the library directory read this: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Instructions for the Windows 64 bit browser

• Download the browser manually from the below link:

https://incogniton.com/IncognitonWindowsBrowser64

• Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Instructions for the Windows 32 bit browser

• Download the browser manually from the below link:

https://incogniton.com/IncognitonWindowsBrowser32

• Go to folder:

C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win

• Unzip the downloaded folder in the above folder.
• Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.

Try to start a profile again.