FAQ

  • How can I pay?

In order to pay for the invoice, please follow these steps:

  1. Login at My Account
  2. In the dashboard, you will see the ‘Overdue Invoices’ section. Click the “Pay Now” button to view your unpaid invoice. 
  3. In the next section you will see the list of your invoices, kindly choose the one, which is marked ‘Unpaid’. 
  4. Finally, on the invoice page, click on the payment method button to pay for the invoice.
  • What payment methods do you accept?

We accept payments via PayPal, Bitcoin, Visa, and MasterCard.

  • If I don’t pay on time, will I lose all my profiles’ data?

Don’t worry! Your data won’t be lost as it is saved in the encrypted way on remote cloud servers. You will regain access to it as soon as the subscription is paid. 

  • How do I change the payment method?

If would like to change your payment method, please send us an email to [email protected], and we will have it changed for you.

  • How can I downgrade or upgrade my subscription?

You can upgrade or downgrade your account by following the steps below:

  1. Login at My Account
  2. Go to My Subscription
  3. Hit the button upgrade or downgrade and choose your new subscription

Important! The upgrade price is calculated from a credit of the unused portion of the current plan and billing of the new plan for the same period.

  • PayPal error: 10417

Receiving such error means your last transaction attempt was rejected on the PayPal’s side. You can read more information about the error message “10417” on the PayPal’s official website. Please contact PayPal directly or, we can change your payment method to a credit card or Bitcoin. For this please contact our customer support team. 

  • The prices are in USD, can I pay in a different currency?

At the moment, all our subscriptions can only be paid in USD. In case you pay via PayPal then according to PayPal’s terms&conditions, their conversion fee and the rate will be used/applied. Unfortunately, there is nothing that we can do about it. Alternatively, you can pay via credit card, however, your card issuer may apply their own exchange rate and fee.

  • How long do I wait before my subscription is activated? 

Usually, it takes a few minutes before your subscription is activated.

  • Can I pause my subscription?

In case you do not want to use Incogniton and do not want your subscription to be renewed, you can send us the cancellation request. However, if in the future you decide to come back then you will simply need to create a new subscription for the same account. 

  • How can I cancel my subscription? 

You can cancel your subscription by loggin in at My Account and just click on the subscription and click on “Cancel subscription”

  • Why do you need to verify my account?

Due to our KYC policy, we may ask for the verification documents to verify the identity. 

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