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The browser doesn’t launch when pressing “Start”/ The browser won’t download automatically

18 min read

Table of Contents

Option 1: Force browser install

With the force browser install button on the Incogniton home page you can force Incogniton to (re)install a browser version.

Option 2: Manual browser install

When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile. Downloading the browser might take a while and the speed will depend on your internet connection. If the browser will still not launch and the “Update browser” window is closed, you can go through the below steps or watch the video below.

Important! There’s a difference between the installation of the browser on Mac or Windows, make sure you follow the right steps.

Video for Windows

Video for mac

Windows Browser Version 134: Step-by-Step Guide for Windows (Mac Instructions Below)

  1. Open the Correct Data Directory:
    • Launch the Incogniton application.
    • Click on Home in the application menu.
    • Select Open Incogniton Data Directory.

  1. Locate the Data Directory
    • Open the data directory where Incogniton is installed.
    • Navigate to the Browser folder:
      • Click on “Browser,” then select the browser version (e.g., 134).
      • Inside the version folder, click on Win.
    • The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\134\win.
    • Refer to the screenshot for guidance:

      Screenshot of an empty folder in a file explorer window.
  2. Download the Browser
  3. Install the Browser
    • After downloading the ZIP file, navigate back to the folder from Step 1.
    • Unzip the file and copy its contents to the folder.
    • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
      • Open a text editor and create a new file.
      • Add the following text to the file: 1.2.0.0.
      • Save the file as VERSION.txt in the same directory.
    • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
    • Refer to the screenshot for guidance:

      Screenshot of browser files in a folder after installation.
  4. Configure Browser Profiles
    • In the application, create a browser profile and ensure the version matches the installed version.
    • For existing profiles, check or update the browser version:
      • Click the three-dot icon in the profile overview and select Edit.
      • Ensure the version matches the installed version.
    • Refer to the screenshot:

      Screenshot of profile settings showing browser version.
  5. Update Browser Version in Bulk
    • To update multiple profiles:
      • Click Action > Modify > Edit browser version.
      • Select the version you just installed.
    • Refer to the screenshot:

      Screenshot showing how to edit browser version in bulk.

Mac browser version 134: Step-by-step explanation for Mac (for Windows see above)

  1. Open the Correct Data Directory:
    • Launch the Incogniton application.
    • Click on Home in the application menu.
    • Select Open Incogniton Data Directory.

.

    1. Locate the Data Directory
      • Open the data directory where Incogniton is installed.
      • Navigate to the Browser folder:
        • Click on “Browser,” then select the browser version (e.g., 134).
        • Inside the version folder, click on Mac.
      • The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/134/mac.
      • If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.
    2. Download the Browser
    3. Install the Browser
        • After downloading the ZIP file, navigate back to the folder from Step 1.
        • Unzip the file and copy its contents to the folder.
        • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
          • Open a text editor and create a new file.
          • Add the following text to the file: 1.2.0.0.
          • Save the file as VERSION.txt in the same directory.
      • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
      • Refer to the screenshot for guidance:

        Screenshot of the browser folder on Mac.
    4. Configure Browser Profiles
      • In the application, create a browser profile and ensure the version matches the installed version.
      • For existing profiles, check or update the browser version:
        • Click the three-dot icon in the profile overview and select Edit.
        • Ensure the version matches the installed version.
      • Refer to the screenshot:

        Screenshot of profile settings showing browser version.
    5. Update Browser Version in Bulk
      • To update multiple profiles:
        • Click Action > Modify > Edit browser version.
        • Select the version you just installed.
      • Refer to the screenshot:

        Screenshot showing how to edit browser version in bulk.

Windows Browser Version 131: Step-by-Step Guide for Windows (Mac Instructions Below)

  1. Open the Correct Data Directory:
    • Launch the Incogniton application.
    • Click on Home in the application menu.
    • Select Open Incogniton Data Directory.

  1. Locate the Data Directory
    • Open the data directory where Incogniton is installed.
    • Navigate to the Browser folder:
      • Click on “Browser,” then select the browser version (e.g., 131).
      • Inside the version folder, click on Win.
    • The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\131\win.
    • Refer to the screenshot for guidance:

      Screenshot of an empty folder in a file explorer window.
  2. Download the Browser
  3. Install the Browser
    • After downloading the ZIP file, navigate back to the folder from Step 1.
    • Unzip the file and copy its contents to the folder.
    • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
      • Open a text editor and create a new file.
      • Add the following text to the file: 1.1.0.2.
      • Save the file as VERSION.txt in the same directory.
    • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
    • Refer to the screenshot for guidance:

      Screenshot of browser files in a folder after installation.
  4. Configure Browser Profiles
    • In the application, create a browser profile and ensure the version matches the installed version.
    • For existing profiles, check or update the browser version:
      • Click the three-dot icon in the profile overview and select Edit.
      • Ensure the version matches the installed version.
    • Refer to the screenshot:

      Screenshot of profile settings showing browser version.
  5. Update Browser Version in Bulk
    • To update multiple profiles:
      • Click Action > Modify > Edit browser version.
      • Select the version you just installed.
    • Refer to the screenshot:

      Screenshot showing how to edit browser version in bulk.

 

Mac browser version 131: Step-by-step explanation for Mac (for Windows see above)

  1. Open the Correct Data Directory:
    • Launch the Incogniton application.
    • Click on Home in the application menu.
    • Select Open Incogniton Data Directory.

.

    1. Locate the Data Directory
      • Open the data directory where Incogniton is installed.
      • Navigate to the Browser folder:
        • Click on “Browser,” then select the browser version (e.g., 131).
        • Inside the version folder, click on Mac.
      • The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/131/mac.
      • If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.
    2. Download the Browser
    3. Install the Browser
        • After downloading the ZIP file, navigate back to the folder from Step 1.
        • Unzip the file and copy its contents to the folder.
        • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
          • Open a text editor and create a new file.
          • Add the following text to the file: 1.1.0.2.
          • Save the file as VERSION.txt in the same directory.
      • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
      • Refer to the screenshot for guidance:

        Screenshot of the browser folder on Mac.
    4. Configure Browser Profiles
      • In the application, create a browser profile and ensure the version matches the installed version.
      • For existing profiles, check or update the browser version:
        • Click the three-dot icon in the profile overview and select Edit.
        • Ensure the version matches the installed version.
      • Refer to the screenshot:

        Screenshot of profile settings showing browser version.
    5. Update Browser Version in Bulk
      • To update multiple profiles:
        • Click Action > Modify > Edit browser version.
        • Select the version you just installed.
      • Refer to the screenshot:

        Screenshot showing how to edit browser version in bulk.

 

Windows browser version 129: Step-by-step explanation for Windows (for Mac see below)

    1. Opening the right data directory: first step is that you need to click on ‘Home‘ in the Incogniton application. The next step is that you click on ‘Open Incogniton data directory‘.
  1. Locate the Data Directory
    • Open the data directory where Incogniton is installed.
    • Navigate to the Browser folder:
      • Click on “Browser,” then select the browser version (e.g., 129).
      • Inside the version folder, click on Win.
    • The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\129\win.
    • Refer to the screenshot for guidance:

      Screenshot of an empty folder in a file explorer window.
  2. Download the Browser
  3. Install the Browser
    • After downloading the ZIP file, navigate back to the folder from Step 1.
    • Unzip the file and copy its contents to the folder.
    • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
      • Open a text editor and create a new file.
      • Add the following text to the file: 1.0.0.2.
      • Save the file as VERSION.txt in the same directory.
    • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
    • Refer to the screenshot for guidance:

      Screenshot of browser files in a folder after installation.
  4. Configure Browser Profiles
    • In the application, create a browser profile and ensure the version matches the installed version.
    • For existing profiles, check or update the browser version:
      • Click the three-dot icon in the profile overview and select Edit.
      • Ensure the version matches the installed version.
    • Refer to the screenshot:

      Screenshot of profile settings showing browser version.
  5. Update Browser Version in Bulk
    • To update multiple profiles:
      • Click Action > Modify > Edit browser version.
      • Select the version you just installed.
    • Refer to the screenshot:

      Screenshot showing how to edit browser version in bulk.

 

Mac browser version 129: Step-by-step explanation for Mac (for Windows see above)

        1. Opening the right data directory: first step is that you need to click on ‘Home‘ in the Incogniton application. The next step is that you click on ‘Open Incogniton data directory‘.
      1. Locate the Data Directory
        • Open the data directory where Incogniton is installed.
        • Navigate to the Browser folder:
          • Click on “Browser,” then select the browser version (e.g., 129).
          • Inside the version folder, click on Mac.
        • The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/129/mac.
        • If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac.
      2. Download the Browser
      3. Install the Browser
          • After downloading the ZIP file, navigate back to the folder from Step 1.
          • Unzip the file and copy its contents to the folder.
          • Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it:
            • Open a text editor and create a new file.
            • Add the following text to the file: 1.0.0.2.
            • Save the file as VERSION.txt in the same directory.
        • Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the “Update” folder.
        • Refer to the screenshot for guidance:

          Screenshot of the browser folder on Mac.
      4. Configure Browser Profiles
        • In the application, create a browser profile and ensure the version matches the installed version.
        • For existing profiles, check or update the browser version:
          • Click the three-dot icon in the profile overview and select Edit.
          • Ensure the version matches the installed version.
        • Refer to the screenshot:

          Screenshot of profile settings showing browser version.
      5. Update Browser Version in Bulk
        • To update multiple profiles:
          • Click Action > Modify > Edit browser version.
          • Select the version you just installed.
        • Refer to the screenshot:

          Screenshot showing how to edit browser version in bulk.

Old browser versions

Core version 125

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/125IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/125/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/125IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/125IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  5. Try to start a profile again.

Core version 121

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/121IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/121/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/121IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/121IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.1” in it.
  5. Try to start a profile again.

Core version 117

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/117IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/117/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/117IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/117IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.1.0.0” in it.
  5. Try to start a profile again.

Core version 110

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/110IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/110/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/110IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/110IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win – if the folder doesn’t exist you need to create it yourself
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.9” in it.
  5. Try to start a profile again.

Core version 107

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/107IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/107/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/107IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/107IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.0” in it.
  5. Try to start a profile again.

Core version 104

  • Instructions for the newest MAC browser.
  1. Download the browser manually from this link: https://www.incogniton.com/104IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/104/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/104IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/104IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.0.4” in it.
  5. Try to start a profile again.

Core version 99

  • Instructions for the newest MAC browser
  1. Download the browser manually from this link: https://www.incogniton.com/99IncognitonMacBrowser
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/99/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/99IncognitonWindows64Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://www.incogniton.com/99IncognitonWindows32Browser
  2. Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.0.1.0” in it.
  5. Try to start a profile again.

Core version 93

  • Instructions for the newest MAC browser
  1. Download the browser manually from this link: https://incogniton.com/93IncognitonMacBrowser64
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/93/mac (If you can’t find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://incogniton.com/93IncognitonWindowsBrowser64
  2. Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://incogniton.com/93IncognitonWindowsBrowser32
  2. Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.5.0.0” in it.
  5. Try to start a profile again.

Core version 89

  • Instructions for the MAC browser
  1. Download the browser manually from this link: https://incogniton.com/IncognitonMacBrowser64
  2. Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/89/mac (If you can’t find the library directory read this: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/)
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.
  • Instructions for the Windows 64 bit browser
  1. Download the browser manually from this link: https://incogniton.com/IncognitonWindowsBrowser64
  2. Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.
  • Instructions for the Windows 32 bit browser
  1. Download the browser manually from this link: https://incogniton.com/IncognitonWindowsBrowser32
  2. Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win
  3. Unzip the downloaded folder in the above folder.
  4. Add a file named “VERSION.txt” in the directory and put “1.2.0.1” in it.
  5. Try to start a profile again.

 

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