Troubleshooting Archives

Option 1, Force browser install With the force browser install button on the Incogniton home page you can force Incogniton to (re)install a browser version. Option 2, Manual browser install When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before trying to start a profile. Downloading the browser might take a while and the speed will depend on your internet connection. If the browser will still not launch and the "Update browser" window is closed, you can go through the below steps or watch the below video Important! There's a difference between the installation of the browser on Mac or Windows, make sure you follow the right steps. Video for Windows: [embed]https://www.youtube.com/watch?v=L8Y94-V8TFU[/embed] Video for mac: https://youtu.be/UxAag3qEQ6s Windows Browser Version 134: Step-by-Step Guide for Windows (Mac Instructions Below) Open the Correct Data Directory: Launch the Incogniton application. Click on Home in the application menu. Select Open Incogniton Data Directory. Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 134). Inside the version folder, click on Win. The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\134\win. Refer to the screenshot for guidance: Download the Browser Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit): Download 64-bit Browser Download 32-bit Browser The ZIP file will be named Update. Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-134"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Mac browser version 134: Step-by-step explanation for Mac (for Windows see above) Open the Correct Data Directory: Launch the Incogniton application. Click on Home in the application menu. Select Open Incogniton Data Directory. . Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 134). Inside the version folder, click on Mac. The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/134/mac. If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac. Download the Browser Click on the link below to download the browser. The ZIP file will be named Update. Download Browser for Mac Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-134"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Windows Browser Version 131: Step-by-Step Guide for Windows (Mac Instructions Below) Open the Correct Data Directory: Launch the Incogniton application. Click on Home in the application menu. Select Open Incogniton Data Directory. Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 131). Inside the version folder, click on Win. The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\131\win. Refer to the screenshot for guidance: Download the Browser Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit): Download 64-bit Browser Download 32-bit Browser The ZIP file will be named Update. Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-131"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Mac browser version 131: Step-by-step explanation for Mac (for Windows see above) Open the Correct Data Directory: Launch the Incogniton application. Click on Home in the application menu. Select Open Incogniton Data Directory. . Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 131). Inside the version folder, click on Mac. The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/131/mac. If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac. Download the Browser Click on the link below to download the browser. The ZIP file will be named Update. Download Browser for Mac Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-131"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Windows browser version 129: Step-by-step explanation for Windows (for Mac see below) Opening the right data directory: first step is that you need to click on 'Home' in the Incogniton application. The next step is that you click on 'Open Incogniton data directory'. Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 129). Inside the version folder, click on Win. The folder should be located at: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\129\win. Refer to the screenshot for guidance: Download the Browser Click on the appropriate link below to download the browser. Ensure you select the correct version (64-bit or 32-bit): Download 64-bit Browser Download 32-bit Browser The ZIP file will be named Update. Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-129"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Mac browser version 129: Step-by-step explanation for Mac (for Windows see above) Opening the right data directory: first step is that you need to click on 'Home' in the Incogniton application. The next step is that you click on 'Open Incogniton data directory'. Locate the Data Directory Open the data directory where Incogniton is installed. Navigate to the Browser folder: Click on "Browser," then select the browser version (e.g., 129). Inside the version folder, click on Mac. The folder should be located at: /USERNAME/Library/Application Support/Incogniton/browser/129/mac. If you cannot find the Library folder, follow this guide: How to Open the Library Folder on Mac. Download the Browser Click on the link below to download the browser. The ZIP file will be named Update. Download Browser for Mac Install the Browser After downloading the ZIP file, navigate back to the folder from Step 1. Unzip the file and copy its contents to the folder. Create a VERSION.txt File: If the file VERSION.txt does not exist in the folder, create it: Open a text editor and create a new file. Add the following text to the file: [xyz-ihs snippet="Browser-update-version-129"]. Save the file as VERSION.txt in the same directory. Testing: Test the installation by running the chrome file. If the browser opens successfully, delete the "Update" folder. Refer to the screenshot for guidance: Configure Browser Profiles In the application, create a browser profile and ensure the version matches the installed version. For existing profiles, check or update the browser version: Click the three-dot icon in the profile overview and select Edit. Ensure the version matches the installed version. Refer to the screenshot: Update Browser Version in Bulk To update multiple profiles: Click Action > Modify > Edit browser version. Select the version you just installed. Refer to the screenshot: Old browser, core version 125 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/125IncognitonMacBrowser Go to folder: (if the folder doesn't exist you need to create it yourself) /USERNAME/Library/Application Support/Incogniton/browser/125/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-125"]" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/125IncognitonWindows64Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-125"]" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/125IncognitonWindows32Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\125\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-125"]" in it. Try to start a profile again. Old browser, core version 121 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/121IncognitonMacBrowser Go to folder: (if the folder doesn't exist you need to create it yourself) /USERNAME/Library/Application Support/Incogniton/browser/121/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-121"]" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/121IncognitonWindows64Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-121"]" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/121IncognitonWindows32Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\121\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-121"]" in it. Try to start a profile again. Old browser, core version 117 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/117IncognitonMacBrowser Go to folder: (if the folder doesn't exist you need to create it yourself) /USERNAME/Library/Application Support/Incogniton/browser/117/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-117"]" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/117IncognitonWindows64Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-117"]" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/117IncognitonWindows32Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\117\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-117"]" in it. Try to start a profile again. Old browser, core version 110 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/110IncognitonMacBrowser Go to folder: (if the folder doesn't exist you need to create it yourself) /USERNAME/Library/Application Support/Incogniton/browser/110/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-110"]" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/110IncognitonWindows64Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-110"]" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/110IncognitonWindows32Browser Go to folder:(if the folder doesn't exist you need to create it yourself) C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\110\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "[xyz-ihs snippet="Browser-update-version-110"]" in it. Try to start a profile again. Old browser, core version 107 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/107IncognitonMacBrowser Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/107/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.0" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/107IncognitonWindows64Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.0" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/107IncognitonWindows32Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\107\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.0" in it. Try to start a profile again. Old browser, core version 104 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/104IncognitonMacBrowser Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/104/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.4" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/104IncognitonWindows64Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.4" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/104IncognitonWindows32Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\104\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.0.4" in it. Try to start a profile again. Old browser, core version 99 Instructions for the newest MAC browser. Download the browser manually from the below link: https://www.incogniton.com/99IncognitonMacBrowser Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/99/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.1.0" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://www.incogniton.com/99IncognitonWindows64Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.1.0" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://www.incogniton.com/99IncognitonWindows32Browser Go to folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\99\win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.0.1.0" in it. Try to start a profile again. Old browser, core version 93 Instructions for the newest MAC browser. Download the browser manually from the below link: https://incogniton.com/93IncognitonMacBrowser64 Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/93/mac (If you can't find the library directory go here: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.5.0.0" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://incogniton.com/93IncognitonWindowsBrowser64 Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.5.0.0" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://incogniton.com/93IncognitonWindowsBrowser32 Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser93win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.5.0.0" in it. Try to start a profile again. Old browser, core version 89 Instructions for the MAC browser. Download the browser manually from the below link: https://incogniton.com/IncognitonMacBrowser64 Go to folder: /USERNAME/Library/Application Support/Incogniton/browser/89/mac (If you can't find the library directory read this: https://www.macinstruct.com/tutorials/how-to-open-the-library-folder-on-your-mac/) Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.2.0.1" in it. Instructions for the Windows 64 bit browser Download the browser manually from the below link: https://incogniton.com/IncognitonWindowsBrowser64 Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.2.0.1" in it. Instructions for the Windows 32 bit browser Download the browser manually from the below link: https://incogniton.com/IncognitonWindowsBrowser32 Go to folder: C:UsersUSERNAMEAppDataRoamingIncognitonIncognitonbrowser89win Unzip the downloaded folder in the above folder. Add a file named "VERSION.txt" in the directory and put "1.2.0.1" in it. Try to start a profile again.

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