Troubleshooting
The browser doesn’t launch when pressing “Start”/ The browser won’t download automatically
Last Updated: July 15, 2025Option 1: Force browser install With the force browser install button on the Incogniton home page you can force Incogniton to (re)install a browser version. Option 2: Manual browser install When opening Incogniton for the first time, a window should popup which asks whether you want to download the browser. This should be done before...
How do I fix a slow browser profile?
Last Updated: May 16, 2025When you’re dealing with a slow browser profile, there are two options to validate and fix the problem: Option 1: When a proxy is used, internet speed is always determined by the browser profile. To validate, you can do a speedtest via https://www.speedtest.net/ in the Incogniton browser profile and your own browser and compare. Now...
Solution for Metamask Extension not working/virus report
Last Updated: June 9, 2025Problem You are facing issues with Windows Defender blocking the Metamask extension on your Incogniton browser. Windows Defender, as an antivirus software, sometimes detects certain files of Metamask as potential threats, which can prevent the extension from functioning properly. Solution Step 1: Start by opening Windows Security on your device. You can usually find it...
Facebook Ad manager has a white block
Last Updated: November 30, 2023Problem The Facebook Ad manager shows a white block: Solution(s) The problem is often that the screen resolution of the profile is wrong. Try changing it to a higher value which has a closer match to your screen: First select these 2 buttons to edit your profile: Then edit your resolution: If you have any...
The profile is stuck on “syncing”
Last Updated: November 30, 2023Problem The profile is stuck on “syncing” when launching. Solution(s) Possible solution 1 Press the 3 dots at the side of a profile and press force (re)start Possible solution 2 Change the cloud save location to a location closer to you. You can learn more about the cloud saving function here. Possible solution 3 Turn...
The cookie collector shows an error after pressing start
Last Updated: June 9, 2025Problem The cookie collector shows an error while starting. Solution Steps Close Incogniton Install Java 8 JRE from: https://www.java.com/en/download/ie_manual.jsp Restart your device Try to run the cookie collector again. If it still doesn’t work: Please zip the logs from: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\logs (windows) /USERNAME/Library/Application Support/Incogniton/logs (mac) Send those to [email protected] with a description of the issue and...
Browser suddenly closes
Last Updated: November 30, 2023Problem The browser closes when visiting certain websites or immediately closes after launching the browser. Solution Option 1 The issue can be resolved by deleting the “Service Worker” directory of the profile. The steps are: Get the profile browser ID: Open the config directory: Open the correct profile directory: Start the Incogniton profile with issues....
Error: Java null pointer exception
Last Updated: November 30, 2023The null pointer exception is caused by antivirus software blocking the incogniton browser. If you want to fix this error you need to close Incogniton. Go to the folder below and delete the files which are saved in this folder: C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\win After that you need to stop your antivirus for a moment Start Incogniton and...
Browser starts but is unable to load pages
Last Updated: May 12, 2025If the browser starts but is unable to load pages please follow these steps: Start a new browser profile without a proxy. If the browser profile launches and works when you launch a browser profile without a proxy please go to My Account – Account settings – Browser Settings and toggle on the button Enable...
Createprocess failed code 740 the requested operation requires elevation
Last Updated: June 9, 2025Problem: Solution: Start the program as administrator. If you have any additional questions please do not hesitate to contact our support department.
How do I use Incogniton on a 32 – BIT version of Windows
Last Updated: June 19, 2025Download and install the 64 – BIT Windows Version of Incogniton. Go to the C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\win and remove all the data which is in that folder. Go to https://incogniton.com/IncognitonWindowsBrowser32 and download the 32-BIT browser of Incogniton. Unzip the 32-BIT file in this folder C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\browser\win You should now be able to use a 32-BIT browser with...