General questions
Guide – How to disable the confirmation when exiting Incogniton
Last Updated: June 9, 2025If you want to, you can stop the user confirmation requirement when you want to exit Incogniton. You can do this by going to My account – Account Settings and then go to the tab Other. Here you’ll see the button Require User Confirmation to Exit. This is automatically turned on but you can turn...
Guide – How to Add Custom Extensions to Incogniton
Last Updated: June 12, 2025Incogniton lets you install custom Chrome-compatible extensions into your browser profiles. This allows you to optimize each profile for your specific workflow—whether you’re running automation tools, managing ads, blocking trackers, or handling multiple accounts—without sacrificing fingerprint protection or anonymity. In this guide, we’ll walk you through the few steps you need to follow to use...
Guide – How to activate the dark mode in Incogniton
Last Updated: May 22, 2025In this guide we will explain how you can activate the dark mode in the user interface of the application of Incogniton. Dark mode is an add-on that helps you quickly turn the screen (browser) to dark at night time. The dark mode can be enabled by clicking the ‘moon’ icon on the right side...
Guide – How to be exempted from VAT charge if you’re registered as a business outside EU
Last Updated: July 15, 2025Legislation and regulations stipulate that digital services provided by companies to consumers must be taxed with VAT (Value-Addex Tax). There is an exemption to this for companies. To make use of this exemption we have explained in this article how you can fill in your company details and Tax ID to get an exemption from...
Guide – How to change your payment method/How to pay with cryptocurrencies.
Last Updated: June 12, 2025Method 1: Changing the payment method with an open invoice If you have an outstanding invoice but you want to pay this invoice with cryptocurrency you can should do this: Go to My Account area on the website Select pay on the invoice: Select “Bitcoin and other cryptocurrencies” This should allow you to pay with cryptocurrencies....
Guide – How can I upgrade or downgrade my subscription?
Last Updated: May 22, 2025In this article we will give an explanation how you can upgrade or downgrade your existing Incogniton subscription. Please note that this article is only relevant if you have already created an Incogniton account. Step 1: If you decide to upgrade or downgrade your subscription you can do this via the My Account section on...
General questions
Last Updated: November 30, 2023How can I start using Incogniton? In order to start using Incogniton, you can simply download the app from our website here. Once the app has been installed, you can order one of our packages to create an account. Do you offer any free plans? Yes we do offer a starter package which makes you able...
Why is my real location still visible for websites?
Last Updated: July 15, 2025If websites still detect your real geolocation then you probably have not set your browser profile correctly. This problem is often caused by the proxy which is not correctly attached to the browser profile by the user. Check that in the ‘Proxy’ tab you have selected one of the options’ HTTPS proxy, Socks 4, Socks...
Frequently Asked Questions (FAQ)
Last Updated: May 19, 2025How can I pay? In order to pay for your subscription and order, please follow these steps: Log in to My Account On the dashboard go to Orders and click on Pay next to the order you want to pay for. You will automatically go to the checkout section, where you can fill in your details and make...
Guide – How to change your Incogniton password and email address
Last Updated: May 22, 2025How to change my Incogniton password? Please go to https://incogniton.com/my-account/ to change your password. How can I change my Incogniton email address? Please send us an email from your registered Incogniton email address to [email protected], and we will change it for you.