In most cases, you need to check if this problem is related to your internet connection. Restart your modem or router, and try a different internet provider to see if the issue still exists. If the issue exists even with the different internet provider, please send us your Incogniton log files.
To make sure log file has the precise information we need, please follow these steps:
- Restart Incogniton
- Try launching the browser profile that you are having problems with / to prompt that error message
- Close that browser profile / the error message
- Once you have completed the actions above, please send all log files from the log directory.
NB: Do not close the software at this point!
You can open your log directory by clicking ‘My account’ and navigating to ‘Open logs directory’ – it will open a file containing the log files. Here’s a screenshot of where this is located