In most cases, you need to check if this problem is proxy related by manually connecting to those proxies, using one of your browsers (click here for instructions). If the problem is not proxy-related, please send us your Incogniton log files.
To make sure log file has the precise information we need, please follow these steps:
- Restart Incogniton
- Try launching the browser profile that you are having problems with / to prompt that error message
- Close that browser profile / the error message
- Once you have completed the actions above, please send all log files from the log directory.
NB: Do not close the software at this point!
You can open your log directory by clicking ‘My account’ and navigating to ‘Open logs directory’ – it will open a file containing the log files. Here’s a screenshot of where this is located
Please archive all files containing in that folder and send the ZIP or RAR file by email to [email protected]